A New Approach To Hearing Health

Birdsong is built on the philosophy of people-focused care and is designed to improve clinical health outcomes and lower total medical costs. We do this with trusted partnerships, proactive interventions, expertise, and advanced analytics—making the complex simple and accessible for all audiences. Our mission is to help those of all ages with mild to severe hearing loss transform their lives.

Group of people in a meeting

Who we are

Birdsong Hearing Benefits is a hearing benefits manager that provides solutions for the most underutilized supplemental benefit: hearing. We partner with leading Medicare Advantage and Commercial health plans, as well as employer groups and labor unions to deliver life-changing hearing solutions.

We are proud sponsors of the Jacksonville and St. John’s County Chambers of Commerce.

Jax Chamber logo
St. Johns County Chamber of Commerce logo

What we offer


Designed from the ground up to provide an easy and effective customer experience for payers, providers, and consumers

Care Management

Preventive and continual hearing care that can decrease long-term medical costs


Seamless and effective digital experiences for both providers and members


Competitive pricing models with a clear benefit

Increased Utilization

Increase awareness of hearing health as total health, to motivate individuals to address hearing loss

Compliance and Security

The highest level of data privacy, information, and cybersecurity

Strong Network

Easy access to hearing health providers and retail locations

Member Engagement

Member portal, apps, chatbots, and educational resources to engage the member into action

Actionable Insights

Integrated data to drive actionable insights to improve hearing health and well-being

Meet the team

Sharon L. Fletcher
Sharon L. Fletcher PhD, MBA, SPHR, SHRM-SCP
President and CEO
J. Phillip Brannan
J. Phillip Brannan
VP Operations
Jodi Bryan
Jodi Bryan
Director of Human Resources
John Caticchio
John Caticchio
Head of Finance
Debra Litzenberger
Debra Litzenberger
Director of Clinical Services
Dr. Michael MacDonald
Dr. Michael MacDonald CCC-A
Director of Audiology
Natalie Ostrom
Natalie Ostrom
Head of Business Strategy
Jonas Schou
Jonas Schou
Head of Strategic Intelligence and Business Development
Amit Shah
Amit Shah
Chief Technology Officer
Joni Smith
Joni Smith
Compliance Officer
Brenda Thompson
Brenda Thompson
Chief Operating Officer

Join our nest

Click to search for open positions and submit your résumé.

Latest news

Click to see the latest press about hearing health and Birdsong.

Ready to hear more?

Our team is here to answer any questions or provide more information.